PageContent
Return & Refund Policy
Thank you for shopping at BarberryCoast.com.
Since you're reading this page we're willing to wager that you really want answers to two simple questions:
1. "Can I return this product for a full refund if I don't like it?"
Yes! (United States only) Upon request, we'll provide you with a free return shipping label. *See "Here's How to Return Your Product" information below.
Here's How to Return Your Product:
STEP 3: Drop off the package at the shipping provider noted on the shipping label. Typically we use USPS (Postal Service) for return shipping.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 weekdays.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info[at]barberrycoast.com.
Sale items (if applicable)
Yes, even sale items can be refunded with the exception of heavily discounted discontinued items*.
⚠️ Important information on refunds for "Buy One Get One XX% Off" promotions:
- If any items from a "Buy One Get One" promotion is being returned, the savings from the "get one" items will be taken into account and will be subtracted from the refund for the "buy one" item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info[at]barberrycoast.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.
*Discontinued Products (if applicable)
Discontinued products are not eligible for returns and refunds. However, we will be happy to issue you an e-gift card to use on your next purchase at barberrycoast.com.